Privacy policy

The website (“Website”) is operated by ZF Services UK Ltd. (“ZF”, "we" or “us”). As data controller ZF is committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. What information do we collect?

We may collect and process the following personal data about you:

  • Information that you provide by filling in forms on our site [] (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material and requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, when you register to participate in marketing activities or sign up for our newsletter and when you report a problem with our site.
  • If you contact us (e.g. to request information or materials or to submit questions or comments to us), we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our website and of the fulfilment of your orders.
  • Details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Details you provide if you participate in promotions, contests or giveaways;

We may also record the IP address you use to connect to the Internet. An IP address is a unique identifier that devices uses to identify and communicate with each other on the Internet.

2. How do we use the information we collect from you?

We use information held about you for the following purposes:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where (if required by law) you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and as further specified in our Privacy Policy (see section 4 below) and our Cookie Policy.

We may also, with your consent (if required), use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you (subject to the applicable laws).

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

3. Consent

To the extent we collect and process data on the basis of your consent, we will inform you about this separately from this Privacy Policy and will obtain your separate consent.

4. Cookies and similar technologies

4.1 Use of Cookies on our website

We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Our websites utilize cookies to record information about your online preferences and allow us to improve our website and to tailor it to your interests.

Cookies help us to improve our website and to deliver a better and more personalized service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customize our website according to your individual interests.
  • To speed up your searches.
  • To recognize you when you return to our website.

To find out more, please see our Cookie Policy.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first- and third-party cookies. Search for "cookies" under your web browser's “Help menu” for more information on cookie management features available to you. You can enable or disable cookies by modifying the settings in your browser.  You can also find out how to do this and find more information on cookies at However, if you choose to disable cookies in your browser, you may be unable to complete certain activities on our websites or to correctly access certain parts of it. If you would like more information about interest-based advertising, including how to opt-out of these cookies, please visit

4.2 Use of Web Beacons.

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages or viewed our newsletters. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

4.3 Google Analytics

For information about our usage of Google Analytics please visit our Cookie Policy page.

4.4 Further Performance/ Analytics Tools

Being part of ZF, we use technologies Piwik PRO GmbH ( to collect and store data about your use of the Lucasautomotive Website for the purposes of optimization of the ZF Websites services and marketing. For more information please visit

5. Where we store your data and to whom we may disclose your data

We store your personal data on our servers located in Germany and the United Kingdom.

We may share your personal information with other members of our group if this is necessary. We also use an external marketing agency located in the UK. This agency acts as our data processor on our behalf and our instructions and may not use this data for its own purposes.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of ZF Services UK Ltd., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


6. Transfer of your data outside the European Economic Area

Given the fact that we are an international company, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services (mainly depending on the region you place your order from). Data protection laws in those countries outside the EEA may be less protective than the legislation where you live. However, when transferring such data, we ensure that it takes place in accordance with this Privacy Policy and in compliance with the applicable data protection laws, e.g. by using so-called Standard Contractual Clauses approved by the European Commission that ensure an adequate level of data protection in third countries.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Our marketing communications with you

In accordance with applicable law and where required with your consent, we may use the information you give us on our website for electronic direct marketing purposes (e.g. receiving our newsletters or other communications that we think may interest).

You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [].

8. Your right of access to your information

You are entitled to see the information held about you. If you wish to do this, please contact us at []. We may require you to provide verification of your identity to provide a copy of the information we hold. We will endeavor to respond within an appropriate timeframe and, in any event, within any timeframe required by law.

Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable data protection legislation. You have a right to lodge a complaint with a supervisory authority.

9. Updating your information

If you are a registered user of our website (where this facility exists) you can access the personal data we hold about you via your account to review, correct, amend, or delete information that is inaccurate at any time by.  It is your obligation to submit true, accurate and complete information to your account and to keep it up to date. You may also update or delete your personal data by contacting us, using the contact details provided (see section ‎8).

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If you opted to receive newsletters, commercial emails or other communications from us or third parties at the time you registered on this website but subsequently change your mind, you may opt-out by following the opt-out instructions described in these communications.

10. Links to other Websites and Social Media Plugins

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

With regards to Facebook Like Button please note that this plugin may use cookies which allow you to share what you have been doing on the website on Facebook. These cookies are not within our control. Please refer to the respective privacy policies [] for how their cookies work.

11. How is your data secured?

ZF takes all technical and organizational measures required by law for the protection of your data in accordance with the current, general state of the art in technology, especially to protect the data against loss, falsification or access by unauthorized third persons.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

12. Changes to our Privacy Policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

13. How to contact us and our data protection officer?

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal data, please do so by way of contacting us via email to